As a manager get a bird's eye view of your teams performance.Measure user performance by user rating and availability.The trouble with online shopping is that many customers are disconnected from someone who can answer their questions in real time with precision.
Gain granular insights into activities of your website visitors.
Additionally, the pain of having to dial a 1-800 number and navigate through a maze of numeric options is non-existent.
An ATG Global Consumer Trend study found that 90% of customers consider live chat helpful and an survey found that 63% were more likely to return to a website that offers live chat.
That’s why leaders in e Commerce, education, healthcare, technology and more consistently turn to us to optimize sales and deliver consistently stellar customer service on desktop and mobile.
CRM, Help Desk, Email, Project Management, Marketing, Social Media Increase your site functionality by quickly and seamlessly connecting to hundreds of third-party services like Salesforce, Hub Spot, SAP and Zendesk to name a few, with more added regularly.
Whether your goals are boosting sales or customer satisfaction, conversations with real humans are the key to happy customers.